Healthcare Providers


Claims, Eligibility, Benefits, and Pre-Authorization

The online benefits system allows you to review information and send or receive inquiries. Your provider account provides secure, 24/7 access to:

  • Claims history
  • Explanation of benefits
  • Eligibility
  • Summary plan description
  • Deductible and out-of-pocket accumulators
  • ID cards
  • Customer service
  • Provider & vendor information
  • Authorization

Secure Health Portal – After 12/31/2020

MyBenefits Portal – Access Terminated 09/30/2021

Transitional Care Form

Secure Health’s transitional care management helps you during the critical transitional period from acute care to care in the home. Our services assist in avoiding unnecessary readmissions or emergency room visits. If you need transitional management from Secure Health, please download the form below and mail it to:

Secure Health
Medical Management Department
P.O. Box 13447
Macon, GA 31208

Download Form

Provider Directory

To access your client-specific provider directory, please visit the link below and enter the three-digit group number on your Secure Health ID card. For assistance, please feel free to contact us at 800.648.7563.

** Please note there has been a recent update to the Chrome browser that may cause an issue when accessing the Secure Health Provider Directory. Please use an alternate browser if you have an issue or call Secure Health at 800.648.7563, Option 1  for assistance. **

Provider Directory

Services listed in the directory are not necessarily covered by your plan. Please verify coverage with your Plan Administrator.

For transplant-related services, or for dialysis, please contact Secure Health’s Case Management Department at 800.648.7563. Failure to do so may result in a reduction in benefits.

Claim Payment Information
Effective January 01, 2021

Effective October 01, 2021 providers with outstanding claims to file for 2020 service dates should submit to the following payor ID and remittance address.

Payor ID 42561
PO Box 21347
Eagan, MN 55121

Please reach out to your claims clearinghouse to set up this new payor information

Secure Health Preventive Care Guidelines

Preventive Care Guidelines